POLICIES

 Return & Refund Policy

Unpaid Classes & Account Balances

  • All class sales final. No refunds.

  • No extension on package expiration dates.

  • Classes and packages are non-transferable.

  • Classes, packages, or accounts cannot be shared between clients.

  • All auto renew and yearly unlimited clients must email respective studio to cancel their package.

  • All retail and apparel sales final. 

  • BOHO retail returns available for exchange or account credit only.

  • Clients in classes as, “unpaid,” will be charged a single drop in rate. This can be applied to a class package if preferred upon arrival. 

  • BOHO may suspend account access for any balances due past 15 days. This includes: Unpaid service agreements or contracts. Any negative balance due.

Cancelling Classes

Miscellaneous

  • Classes can be canceled up to 4-hours before the class start time with no penalty. 

  • If you do not early cancel (before 4-hours) and/or you do not show for class, you will lose a class credit. 

  • For clients with unlimited monthly or yearly packages you will be charged a $10 fee if you do not early cancel or show for class. 

  • All special events; including live DJ’s, sampling events, cardio parties, fundraisers etc. are subject to alternate cancellation policy. Please refer to class description for alternate details. 

  • Our classes start on time. Clients will not be allowed into the studio once the doors have closed and class has started.

  • All class cancellations due to snow/inclement weather will be announced via social media (FB/Instagram). Our 6:00AM class cancellations will be announced by 9:00PM the night prior, and all other class cancellations will be decided throughout the day. If there is no social announcement, then all classes are on as scheduled. 

  • Clients must be 16 years or older to ride. All riders under 18 years must have a parent or guardian sign BOHO’s waiver. Contact us at cycle@bohostudios.com with questions or to sign up a rider.

  • BOHO does not provide childcare and children are not allowed to sit wait while clients are taking classes.

 CYCLE | hiit | yoga | TRX | PERSONAL TRAINING

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