POLICIES

Return & Refund Policy

All class sales final. No refunds.
No extension on package expiration dates.
Classes and packages are non-transferable.
Classes, packages, or accounts cannot be shared between clients.
All auto renew and yearly unlimited clients must email respective studio to cancel their package.
All retail and apparel sales final.
BOHO retail returns available for exchange or account credit only.

Clients in classes as, “unpaid,” will be charged a single drop in rate. This can be applied to a class package if preferred upon arrival.
BOHO may suspend account access for any balances due past 15 days. This includes: Unpaid service agreements or contracts. Any negative balance due.

Classes can be canceled up to 4-hours before the class start time with no penalty.
If you do not early cancel (before 4-hours) and/or you do not show for class, you will lose a class credit.
For clients with unlimited monthly or yearly packages you will be charged a $10 fee if you do not early cancel or show for class.
All special events; including live DJ’s, sampling events, cardio parties, fundraisers etc. are subject to alternate cancellation policy. Please refer to class description for alternate details.

Our classes start on time. Clients will not be allowed into the studio once the doors have closed and class has started.
All class cancellations due to snow/inclement weather will be announced via social media (FB/Instagram). Our 6:00AM class cancellations will be announced by 9:00PM the night prior, and all other class cancellations will be decided throughout the day. If there is no social announcement, then all classes are on as scheduled.
Clients must be 16 years or older to ride. All riders under 18 years must have a parent or guardian sign BOHO’s waiver. Contact us at cycle@bohostudios.com with questions or to sign up a rider.
BOHO does not provide childcare and children are not allowed to sit wait while clients are taking classes.