BOHO POLICIES

At BOHO, we pride ourselves on fair and accessible policies.

 

We understand that life happens and may throw a wrench in our fitness plans.

Hopefully this toolkit on our policies will make working with that wrench easier.

Returns and Refunds:


  • All class sales are final with no refunds.
  • No extensions on package expiration dates.
  • Classes and packages are non-transferable.
  • Classes, packages, or accounts are not interchangeable between clients.
  • All auto-renew memberships and yearly unlimited clients must email info@bohostudios.com to cancel their package. 30-day notices are preferred and accounts will not be pro-rated.




Unpaid Classes and Account Balances:


  • Clients that take a class as “unpaid” will automatically be charged a single class drop-in rate. This class can also be applied to a class package if preferred upon arrival.
  • BOHO holds the right to suspend account access for any account balances due past 15 days. These balances may accrue from: Unpaid service agreements or contracts. Late-cancel or no-show charges. Cycle shoe or yoga mat rentals.




Class Cancellations:


  • If you do not early cancel (before the 6 hours) and/or you do not show for class, you will lose a class credit and be charged a $10 fee.
  • For auto-renew members with unlimited monthly or yearly packages, you will be charged a $15 fee if you fail to early cancel and/or do not show up.
  • Classes can be canceled up to 6-hours before the class start time with no penalty.
  • All special events including live DJ rides, sampling events, cardio parties, fundraisers, etc. are subject to an alternate cancellation policy. Please refer to the class description or pricing option for alternate details.




Miscellaneous:


  • Our classes start on time. Clients will not be allowed into the class once the doors have closed and the class has begun.
  • All class cancellations due to snow/inclement weather will be announced via social media (Facebook/Instagram) and through our notification system. Class cancellations for classes occurring at 6:00 am will be announced by 9:00 pm the night prior, with all other class start times being decided throughout the day. If there is no announcement, then classes are on as scheduled.
  • Clients must be 16 years or older to ride. All riders under 18 years of age much have a parent or guardian sign BOHO’s waiver. Contact us at info@bohostudios.com with questions or to sign up a rider.
  • BOHO does not provide childcare and children are not allowed to sit and wait while clients are taking classes.




Covid-19 Vaccination Policy:


  • Covid-19 Vaccination is required to attend all, in the studio, BOHO classes.
  • Please show your vaccination card or a photo of your card upon check-in before class. We are ONLY accepting vaccination cards; we are not accepting negative Covid-19 tests.
  • If you do not have proof of vaccination, you will not be able to attend class.