POLICIES
Return & Refund Policy
Unpaid Classes & Account Balances
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All class sales final. No refunds.
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No extension on package expiration dates.
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Classes and packages are non-transferable.
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Classes, packages, or accounts cannot be shared between clients.
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All auto renew and yearly unlimited clients must email respective studio to cancel their package.
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All retail and apparel sales final.
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BOHO retail returns available for exchange or account credit only.
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Clients in classes as, “unpaid,” will be charged a single drop in rate. This can be applied to a class package if preferred upon arrival.
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BOHO may suspend account access for any balances due past 15 days. This includes: Unpaid service agreements or contracts. Any negative balance due.
Cancelling Classes
Miscellaneous
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Classes can be canceled up to 4-hours before the class start time with no penalty.
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If you do not early cancel (before 4-hours) and/or you do not show for class, you will lose a class credit and be charged a $10 fee.
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For clients with unlimited monthly or yearly packages you will be charged a $15 fee if you do not early cancel or show for class.
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All special events; including live DJ’s, sampling events, cardio parties, fundraisers etc. are subject to alternate cancellation policy. Please refer to class description for alternate details.
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Our classes start on time. Clients will not be allowed into the studio once the doors have closed and class has started.
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All class cancellations due to snow/inclement weather will be announced via social media (FB/Instagram). Our 6:00AM class cancellations will be announced by 9:00PM the night prior, and all other class cancellations will be decided throughout the day. If there is no social announcement, then all classes are on as scheduled.
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Clients must be 16 years or older to ride. All riders under 18 years must have a parent or guardian sign BOHO’s waiver. Contact us at info@bohostudios.com with questions or to sign up a rider.
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BOHO does not provide childcare and children are not allowed to sit wait while clients are taking classes.