FAQ's

FIRST TIME AT BOHO

When should I arrive?


  • Arrive to BOHO 15 minutes prior to class start time. We want to get you sized for shoes and set up on the bike for cycle class!
  • Our classes start on time. Riders will not be allowed into the studio once the doors have closed and class has started.
  • Clients need to check in at least 5 minutes before the start of class.
  • At 5 minutes before, all open bikes are released to waitlisters first, then walk-ins.
  • Check out our parking options before arriving and plan accordingly.




Where should I park?


Museum District: There is ample street parking on Sheppard St., Park Ave., Monument Ave., and Patterson Ave. There is a parking lot around the back of BOHO (entrance off Park Ave.). This lot is shared with the businesses along Sheppard St. and it is first come first serve. (*BOHO does not own or monitor this parking lot. Please be courteous to other residents and businesses when parking.) Brookland Park: Ample street parking on Brookland Park Blvd., Hanes Ave., and surrounding streets.​There is no parking lot available.




What do I bring?


  • All you need to bring to fit and cycle class is your water bottle and your can-do attitude – we’ll provide the towel.
  • For yoga class, please bring your own yoga mat.
  • But seriously, bring your water bottle! Hydration is key to an amazing workout, and BOHO has 2-tiered water fountains in all locations. They’re just waiting to fill your bottle. Don’t leave ‘em hanging.
  • All other items must be stored in cubbies and not left on the studio floor. Anything left on the floor will be moved by Team BOHO into a cubby.




What about cycle shoes?


  • We clip into the pedals at BOHO, regular gym shoes will not work on our bikes. You receive your first shoe rental FREE – woot woot! After that shoe rental is $2 each time.
  • Our pedals accommodate SPD clips or triple link.




What is the vibe at BOHO?


  • Fun and sweaty, mostly.
  • Our instructors ride right along with you and give you both instruction and encouragement along the way.
  • The class is what you make of it, if you need a breather - take it! Trust us, no one will even notice.
  • The resistance is all yours. This is your class.
  • We turn up the music and get lost in the sweat.




What should I wear?


  • Anything comfortable that you like to wear to work out.
  • It’s best to avoid loose clothing, as it could get caught in the bike.
  • It’ll get really warm in there, and you will certainly sweat.
  • We do require all riders to wear clip-in cycling shoes, these are free for your first class and $2 rental after that, or you can bring your own.





PARKING

Museum District Parking


There is ample street parking on Sheppard St., Park Ave., Monument Ave., and Patterson Ave. There is a parking lot around the back of BOHO (entrance off Park Ave.). This lot is shared with the businesses along Sheppard St. and it is first come first serve. (*BOHO does not own or monitor this parking lot. Please be courteous to other residents and businesses when parking.)




Brookland Park Parking


Ample street parking on Brookland Park Blvd., Hanes Ave., and surrounding streets. There is no parking lot available.





BOOKING & CANCELLING CLASSES

Sign Up For Class


  • Log in online at mindbodyonline.com.
  • Mind your location! Select Museum District (MD) or Brookland Park (BP) from the drop menu to narrow your selection.
  • Pick a class that works for you and click ‘Sign Up.’
  • If the class is full, join the waitlist! See ‘Waitlist’ for more information.
  • If there is no ‘Sign Up’ or ‘Waitlist’ button, that means both the class AND waitlist are full.
  • Do not fear the waitlist! Plans change and spots do open up. Keep checking back!
  • Walk-ins are welcome! If a spot is open it’s all yours. Clients are asked to check in 5 minutes prior to the start of class. At that time, we will release open spots to waitlist clients then walk-ins.




Cancel Your Class


  • You are able to cancel up to 4 hours prior to the class start time with no penalty.
  • Class cancellations via email or voicemail to either studio cannot be guaranteed. Please log into your account via mindbodyonline.com to cancel your spot in class.
  • If you do not early cancel (prior to 4 hours) and/or do not show, you will lose a class credit and be charged $10.
  • For clients with unlimited monthly or yearly packages, you will be charged a $15 fee if you do not early cancel or show for class.
  • If you need to cancel within the 4 hour window, please do so, so we can let someone else have your spot. However, this does not exempt you from any late cancel fee.





THE WAITLIST

The Waitlist


First things first: Do not fear the waitlist. Consider it a sign that you picked an awesome class! Spots almost always open up!

  • When a spot opens for class the waitlist will move a waitlist client into the class. You will receive an email or text message notification (see FAQ 'Everything Else' tab for more details) alerting you to your reserved spot! Celebrate!
  • When you are moved from the waitlist into class you are reserved for this class. If you do not show or early cancel (4 hours prior) you will lose a class credit or be charged a late cancel fee (unlimited clients only).
  • If you reply, ‘N’ to the text alert inside the 4-hour cancellation window this is considered a late cancel. Normal fees apply.
  • The waitlist closes 4 hours prior to the start of class. If a spot does open inside the 4-hour window a BOHO team member may call clients on the waitlist about attending.




The Waitlist Overnight


  • The waitlist will add clients to classes up to 4 hours before class time. This means that clients could be added to a 6 AM class in the middle of the night!
  • If you are added to the class from the waitlist, you are considered RESERVED for class, and any late cancel/no show fees will apply.
  • To avoid this, REMOVE yourself from the waitlist before you go to sleep for the night.
  • Help us help you! Check back when you wake up to see if a spot has opened, then book it!




Cancelling Waitlist Spot


Via MindBody Online

  • Log into your account > Opt for ‘Schedule’ > On the far right of this screen you will be able to ‘Early or Late Cancel’ classes > Above this is ‘Waitlist’ > click to see your waitlisted classes. Cancel as appropriate.





ACCOUNT DETAILS

Class Packages & Refund Policy


  • All class sales final. No refunds.
  • No extension on package expiration dates.
  • Classes and packages are non-transferable.
  • Classes, packages, or accounts cannot be shared between clients.
  • All auto renew and yearly unlimited clients must email respective studio to cancel their package.
  • All retail and apparel sales final.
  • BOHO retail returns available for exchange or account credit only.




Unpaid Classes


Clients who are in classes marked as, ‘unpaid,’ will be charged a single drop in rate. This can be revised or applied to a class package if preferred upon arrival. *This does not pertain to clients with unlimited packages.




Auto-Renew & Unlimited Memberships


  • All auto-renew packages (unlimited riding) can be cancelled any time after the initial commitment by emailing, info@bohostudios.com
  • Auto-renew packages are available to suspend during the initial commitment for up to 2 consecutive months.




Account Balances


BOHO may suspend account access for any balances due past 15 days. This includes: Unpaid service agreements or contracts. Any negative balance due.





EVERYTHING ELSE

Text Message Notifications


Get notified for all things BOHO via Text Message, including:

  1. Class sign up and cancellation confirmations.
  2. Waitlist updates! You are able to confirm or cancel your spot right from this text message. If the cancellation is inside the 4-hour late cancel window you will lose a class credit or charged a $10/late cancel fee.
  3. Any last-minute instructor changes. Sometimes life happens for Team BOHO – if a change is made within 7 days of the class you will receive a notification.
  4. Sales receipts.




Hydration


  • We said it before, and we’ll say it again: Hydration is key to an amazing workout!
  • We know you’ve got a water bottle somewhere, so bring it! We have fancy, schmancy, 2-tiered water fountains in all our locations, just waiting to fill it up.
  • If life happens and you forget, we’ve got you covered, but we ask that for all future visits to BOHO, you provide your own water bottle. We can all do our part!




Email Notifications


  • The system defaults to the email notification option.
  • Get notified for BOHO things via Email Message:
  • Alerts include:
  1. Class sign up and cancellation confirmations.
  2. Getting moved from the waitlist into class! (Waitlist confirmation or cancellations CANNOT be made via email notification.)
  3. Any last-minute instructor changes. Sometimes life happens for Team BOHO – if a change is made within 7 days of the class you will receive a notification.
  4. Sales Receipts.




Updating your Notifications & Alerts


  • Subscribe to email reminders & text notifications.
    • This applies to the alerts noted above.
  • Subscribe to our newsletter & promotions.
    • This is to receive the latest info on all the fun happenings at BOHO throughout each month. This is also how you’ll be notified of sales and special promotions!
    • You can opt in or out of this at any time.




Snacks


  • We don’t recommend working out on a full stomach, but you’ll probably want a little bit of fuel in your tank. A small snack an hour or two beforehand will do.
  • On the run? We sell healthy snacks in our studios to get you through your workout.




Showers


Our BOHO locations do not have showers available.




Childcare


We do not provide childcare and do not allow children to sit and wait while riders are taking classes.




Studios


Museum District 714 N. Sheppard St. Richmond, VA 23221 804.355.1151 Brookland Park 127 W. Brookland Park Blvd Richmond VA 23222 804.329.4000




Nutrition Coaching


  • BOHO's health coaches are here to help you reach your goals.
  • At BOHO we realize that workouts are only half the wellness equation. Being healthy starts on the inside, with the food you use for fuel.
  • Send us an e-mail at info@bohostudios.com for more details.





COVID-19

What we are doing:


-Reduced capacity in-studio to less than half occupancy, and maintaining extra distance between people. -Enhanced two-step cleaning process of all equipment after every class. -No sharing of any previously used hand weights. -Removal of towels from equipment and after class, to reduce the number of touch points. -Removal of toiletries which are not pre-packaged. -Masks required until the start of class. -Required use of hand sanitizer upon entering the studio for clients and staff. -Temperature checks upon check in. Any client or employee with a temperature of 100.4 or higher cannot attend or teach class. -Required completion of Health Questionnaire via QR code prior to attending class.




What you can do:


-Arrive in time to complete Health Questionnaire and complete before entering space for class. -Use hand sanitizer upon arriving at check in. -Wear a mask at all times, outside of designated class time. -Bring your own towel. -Respect personal space and stand 6’ or more away from other clients and staff. -Please stay in your designated spot (bike, step deck, yoga mat) for the duration of class.




Covid-19 Testing


-In the event you test positive for Covid-19 and have been at either BOHO Studio please email us at info@bohostudios.com to make us aware. -In the event another client or employee tests positive and you may have had close contact (attended the same class OR in the building), BOHO will reach out to you directly and make you aware. -If you are awaiting test results, we ask you not attend in person classes until you have received negative results. -If you have tested positive – you will not be able to attend BOHO classes for 14 days. -Please follow all instructions from your medical provider. -BOHO will make accommodations for any class packages or memberships. Please reach out via email at info@bohostudios.com.





Clients must be 16 years or older to participate in any BOHO Classes.

Parental approval is required.

Please contact us at info@bohostudios.com with questions or more information.

 CYCLE | hiit | yoga | TRX | PERSONAL TRAINING

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